Stories
Uncategorized
Staff Well-Being Has ‘Direct Correlation’ to Guest Satisfaction, Hotels Say
Every week at the Great Wolf Lodge in South Florida, General Manager Jason Bays meets with the executive team on the property. As leadership gathers around the table in the boardroom, two seats are left vacant to represent an employee, known as a Pack Member, and a guest. “It starts with the mentality, it’s people-focused,” […]
Read More
Stories
Uncategorized
How to Make Well-Being a Leadership Priority
You may have noticed that the “ice-bucket challenge,” the classic example of viral philanthropy, is back—but this time its focus is mental health rather than ALS. It is well-timed: A majority of Americans identified the issue as the country’s biggest health problem in Ipsos’s most recent global mental health report. And that was before this […]
Read More