Hotels

Hospitality Industry Is Prioritizing Mental Well-Being
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Staff Well-Being Has ‘Direct Correlation’ to Guest Satisfaction, Hotels Say

Every week at the Great Wolf Lodge in South Florida, General Manager Jason Bays meets with the executive team on the property. As leadership gathers around the table in the boardroom, two seats are left vacant to represent an employee, known as a Pack Member, and a guest. “It starts with the mentality, it’s people-focused,” […]

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